https://mkbalancecorp.com/

Contracting policies

Trade Name: MKBALANCE LLC

Services we offer:

Brand consulting

Brand Management

CRM management

Community manager

Digital advertising campaigns

Content editing

Customer Service Contact Information

Our customer service team is available to assist you with any questions or concerns you may have. You can contact us by email at support@mkbalancecorp.com or through our contact form on our website. We will get back to you as soon as possible.

Although we do not deal in physical goods, we are committed to providing high quality services and meeting our clients’ expectations. Payment for services contracted to mkbalance must be made in advance. Given the digital and instantaneous nature of them, people will be able to receive a refund of their money as long as the project is in the initial phase. However, if the client has already passed the initial interview and did not cancel at that time, he/she will lose the right to receive the corresponding refund.

Taking into account that some of the client’s needs will not be in our hands to solve them, in these cases we will inform the client and we will give him/her a full refund. Maintaining customer satisfaction is fundamental to us. We pride ourselves in providing high quality services and work tirelessly to meet your expectations.

Should a problem arise, we will do everything in our power to rectify the situation and ensure your satisfaction. Our goal is to maintain a transparent and trusting relationship with all of our customers.

Cancellation Policy

We understand that plans may change and that you may need to cancel the service you have contracted with us. In the interest of maintaining a fair and transparent relationship, we have established a clear cancellation policy. If you wish to cancel a service, we require you to inform us with prior notice within the specific cancellation periods for each contracted service. This time allows us to adjust our resources and planning accordingly, thus minimizing costs and disruptions.

It is important to note that, in the event of cancellation, any work that has already been performed up to the date of cancellation will be invoiced and must be paid in full. This includes any work in progress as well as services that have already been delivered. This is because our professionals dedicate their time and effort to each project, and it is only fair that they be compensated for work already completed. However, any services that have not been started at the time of cancellation will not be billed. We appreciate your understanding and cooperation regarding this policy, which helps us to maintain the quality and efficiency of our services.

General Conditions of Promotions

Our promotions are an excellent opportunity to take advantage of our services at reduced prices. However, it is important to note that each promotion is subject to specific terms and conditions that will be detailed in each offer. These terms may include the duration of the promotion, the specific services to which it applies, and any other relevant details. Generally, promotions cannot be combined with other offers or discounts. However, we always encourage you to contact our customer service team if you have any questions.

Transaction Currency

All transactions are processed in USD (US dollars). If you are paying from outside the United States, your bank may apply additional exchange rates and fees.

Security of Payment Card Data Transmission

The security of your payment data is one of our top priorities. To ensure the protection of your payment card data, we use Stripe, a recognized payment processing platform. Stripe is renowned for its robust security and meets the highest industry standards in terms of data protection and privacy. All your payment card details are encrypted, which means that the information is transmitted securely and cannot be read or used by unauthorized third parties. This level of security is provided by the Secure Sockets Layer (SSL) protocol, which is the industry standard for the secure transmission of personal and financial information over the Internet.

In addition, for added security, we do not store your credit or debit card details on our servers. This means that your payment details will always be completely secure.

Consumer Data Privacy Policy

We greatly value the trust our customers place in us by sharing their personal information with us. We strive to respect and protect the privacy of our customers by collecting and using your personal information (first name, last name, email, phone number and address) for the sole purpose of providing you with our services and continually improving your experience with us.

The information we collect may include contact details, billing information and other information relevant to the provision of our services. We use this data to administer your account, process your transactions and troubleshoot problems.

We may also request some non-sensitive documentation if you are a business to ensure a secure community. It is worth emphasizing once again that none of this information will be shared with anyone outside of our company under any circumstances.

Commercial name

TRADER ALEX┬┤S LLC

Services we offer
  1. Brand consulting
  2. Brand Management
  3. CRM management
  4. Community manager
  5. Digital advertising campaigns
  6. Content editing
Customer Service Contact Information

Our customer service team is available to assist you with any questions or concerns you may have. You can contact us by email at support@mkbalancecorp.com or through our contact form on our website. We will get back to you as soon as possible.

Dispute and Refund Policies

Although we do not deal in physical goods, we are committed to providing high quality services and meeting our customers’ expectations. If, for any reason, it is felt that we have not fulfilled our contractual responsibilities, we invite you to contact our customer service team. Each case will be evaluated on an individual basis, and we will strive to resolve any non-conformity in a fair and efficient manner. If the dispute relates to delays in project delivery or non-conformance to specifications and directions provided, our refund policy may apply.

Our refund policy is designed to protect both the company and our valued customers. Refunds will be evaluated on a case-by-case basis and will be issued when it is determined that our company is responsible for the discrepancy. If delays in project delivery or deviations from client specifications and directions are found to be due to our management, we will be held accountable and provide a refund.

Maintaining customer satisfaction is paramount to us. We pride ourselves on providing high quality services and work tirelessly to meet your expectations. Should a problem arise, we pledge to do everything in our power to rectify the situation and ensure your satisfaction. Our goal is to maintain a transparent and trusting relationship with all of our customers, and our dispute and refund policy is a reflection of this commitment.

Cancellation Policies

We understand that plans may change and that you may need to cancel the service you have contracted with us. In the interest of maintaining a fair and transparent relationship, we have established a clear cancellation policy. If you wish to cancel a service, we require you to inform us with prior notice within the specific cancellation periods for each contracted service. This time allows us to adjust our resources and planning accordingly, thus minimizing costs and disruptions.

It is important to note that, in the event of cancellation, any work that has already been performed up to the date of cancellation will be invoiced and must be paid in full. This includes any work in progress as well as services that have already been delivered. This is because our professionals dedicate their time and effort to each project, and it is only fair that they be compensated for work already completed. However, any services that have not been started at the time of cancellation will not be billed. We appreciate your understanding and cooperation regarding this policy, which helps us to maintain the quality and efficiency of our services.

Mindful of our responsibilities as a global organization, we respect all applicable international laws and regulations. We do not offer services in countries that are subject to international sanctions or where our work may violate local laws, including laws related to data privacy, e-commerce, intellectual property and other relevant commercial laws. Please consult with our team if you have any questions on this point. We will be happy to clarify any questions and ensure that our services can be provided legally and effectively in your location. Our commitment is to work within the legal framework, ensuring the integrity and legality of our services.

General Conditions of Promotions

Our promotions are an excellent opportunity to take advantage of our services at reduced prices. However, it is important to note that each promotion is subject to specific terms and conditions that will be detailed in each offer. These terms may include the duration of the promotion, the specific services to which it applies, and any other relevant details. Generally, promotions cannot be combined with other offers or discounts. However, we always encourage you to contact our customer service team if you have any questions.

Transaction Currency

All transactions are processed in USD (US dollars). If you are paying from outside the United States, your bank may apply additional exchange rates and fees.

Security of Payment Card Data Transmission

The security of your payment data is one of our top priorities. To ensure the protection of your payment card data, we use Stripe, a recognized payment processing platform. Stripe is renowned for its robust security and meets the highest industry standards in terms of data protection and privacy. All your payment card details are encrypted, which means that the information is transmitted securely and cannot be read or used by unauthorized third parties. This level of security is provided by the Secure Sockets Layer (SSL) protocol, which is the industry standard for the secure transmission of personal and financial information over the Internet.

In addition, for added security, we do not store your credit or debit card details on our servers. This means that your payment details will always be completely secure.

Consumer Data Privacy Policy

We greatly value the trust our customers place in us by sharing their personal information with us. We strive to respect and protect the privacy of our customers by collecting and using your personal information (first name, last name, email, phone number and address) for the sole purpose of providing you with our services and continually improving your experience with us.

The information we collect may include contact details, billing information and other information relevant to the provision of our services. We use this data to administer your account, process your transactions and troubleshoot problems.

We may also request some non-sensitive documentation if you are a business to ensure a secure community. It is worth emphasizing once again that none of this information will be shared with anyone outside of our company under any circumstances.

SERVICES

Brand consulting

Brand management

CRM Management

Community manager

Digital ad campaigns

Content Editor

Graphic design and development

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